Senior Alarm Monitoring Specialist

2 days ago

Brisbane, Queensland, Australia beBeeFireAlarm Full time $70,300 - $99,100

Are you looking for a challenging role that involves monitoring compliance and technical issues? This job could be the perfect fit

About the Role

The Fire Alarm Management Unit provides services and advice to customers and the broader community regarding the management and monitoring of automatic fire alarms.

This includes customer support, contract and financial management, technical support, and invoicing. Reporting to the Manager, you will be responsible for ensuring best practice in alarm monitoring services.

The role requires ongoing communication with building owners and occupiers, the fire protection industry, fire monitoring centres, and state and regional Community Safety and Resilience Offices.

You will engage in research, analysis, and investigation of issues, faults, and problems related to alarm compliance, legislative requirements, practical function, and best practice.

Maintaining enhanced knowledge and skills for monitoring of alarms in ESCAD, ADT MASterMind and alarm infrastructure is crucial for this role.

Key Responsibilities
  • Provide accurate technical advice and prompt support on alarm management, system functionality, and processes.
  • Liaise and maintain effective working relationships and communication with key internal and external stakeholders.
  • Prepare periodic and ad-hoc reports, including briefs to support business planning and decision-making.
What You Will Need

To succeed in this role, you will need strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

A degree in a relevant field such as fire safety, electrical engineering, or computer science would be highly regarded.

The ability to work independently and as part of a team is essential for this role.

What We Offer

We value Respect, Integrity, Trust, Courage, and Loyalty in our employees.

This role may require after-hours support and being available on an on-call roster.

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