Customer Service Operations Manager
5 days ago
About the Role:
Mazda Australia is seeking a highly motivated and experienced leader to oversee the Customer Call Centre, ensuring operational excellence.
As the Contact Centre Manager, you will be responsible for managing two teams, providing high levels of customer service and operational efficiency while driving performance and fostering a positive work environment.
This position requires a full-time presence in the office, five days a week, promoting effective teamwork and collaboration.
Key Responsibilities:
- Develop and implement strategic initiatives to achieve the National Call Centre's objectives
- Provide day-to-day leadership to the Customer Call and Loan Vehicle teams to meet budgetary and KPI targets
- Manage third-party service providers and collaborate with National Customer Support Division (NCSD) Managers to address enquiries and ensure performance targets are met
- Engage with internal and external stakeholders to achieve departmental and organisational objectives, monitoring key programmes and adjusting as necessary for desired outcomes
- Provide input into the annual budget, focusing on cost containment without compromising service, and ensure timely and effective reporting at all organisational levels
- Assist in managing the Early Alert Process for timely resolution of enquiries
About You:
We are seeking an experienced leader with a tertiary qualification, preferably in a business-related field, and at least 5 years of experience managing a customer service call centre.
Your strong communication and negotiation skills, combined with proficiency in the Microsoft Office Suite, make you well-equipped for this role.
In this fast-paced environment, you excel at managing strategic initiatives, providing leadership to your teams, and ensuring effective reporting.
You are not just a manager; you are a leader ready to drive excellence in customer service.
About Mazda Australia:
Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience.
As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting-edge technology.
Join us and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.
Benefits:
You will receive an assigned vehicle and enjoy exclusive benefits, including new car discounts, Employee Demo Vehicle Program, annual bonus eligibility, 17.5% annual leave loading, and a range of perks such as weekend loan cars, uniform allowance, and more.
-
Customer Service Operations Specialist
5 days ago
City of Monash, Australia Fourlane, Inc. Full timeCity FM Australia (City) provides world-leading Facilities Management, Engineering and Energy solutions ensuring safe, successful, and sustainable outcomes.Job DescriptionWe are seeking a highly motivated customer-centric individual to join our fast-paced team as a Customer Service Advisor on the Critical Incident Desk.This permanent full-time opportunity...
-
Customer Service Operations Manager
6 days ago
City of Monash, Australia ENGINEERINGUK Full timeA Day in the LifeYou will be an inspiring leader within our Delivery Stations, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you'll ensure that all workflows run smoothly and that customer...
-
City of Moonee Valley, Australia VIP Tires & Service Full timeJob OverviewWe are seeking a skilled Automotive Operations Manager to join our team at VIP Tires & Service. This role is responsible for ensuring the efficient operation of our service department, delivering exceptional customer experiences, and fostering a culture of excellence within our team.Key ResponsibilitiesService Department LeadershipOversee daily...
-
Assistant Service Manager
4 weeks ago
City of Moonee Valley, Australia VIP Tires & Service Full timeAssistant Service ManagerThis role supports the mission to Earn Automotive Customers for Life by learning VIP culture and management processes. The Assistant Manager ensures effective communication, teamwork, and operation in serving customers at their location.The Assistant Manager must be able to lead the team when the Service Manager is not working. They...
-
Logistics Operations Manager
2 days ago
City of Monash, Australia ENGINEERINGUK Full timeAbout UsAt ENGINEERINGUK, we are seeking a skilled and experienced Operations Manager to lead our team of associates within our Delivery Station. As an Operations Manager, you will play a critical role in maintaining customer expectations and ensuring timely delivery of customer orders.Key Responsibilities:Leading and developing a team of Amazon associates...
-
Customer Service Representative
6 days ago
City of Monash, Australia City FM Australia Full timeCompany OverviewAt City FM Australia, we are committed to providing exceptional customer service and support. Our team is dedicated to delivering a high level of service to our customers, and we are seeking a motivated and enthusiastic individual to join our team.
-
Service Operations Manager
4 days ago
City of Whitehorse, Australia Contour Education Full timeCompany OverviewWe're a rapidly growing education company dedicated to providing a premium learning experience for students and parents. Our goal is to reshape education, starting with tutoring.Job DescriptionWe're seeking a talented individual to fill the role of Service Operations Manager. This position will be responsible for overseeing daily operations,...
-
Customer Service Manager
6 days ago
City of Greater Geelong, Australia Cyanergy Full timeCyanergy, a renowned Australian owned and operated business, seeks a Customer Service Manager to oversee the customer service department in Victoria and New South Wales. With over 10+ years of experience in the renewable and energy efficiency space, Cyanergy has developed a unique solution and service offering from the ground up.Job DescriptionThe ideal...
-
Customer Service Specialist
5 days ago
City of Monash, Australia ParagonCare Limited Full timeAbout ParagonCare LimitedWe are a technology solutions provider heavily focused on healthcare, integrating facility management, communication, and clinical alert systems to deliver critical information for quick decision-making. For nearly 30 years, we've combined existing infrastructure with advanced technologies to create custom, affordable solutions like...
-
Logistics Operations Manager
6 days ago
City of Monash, Australia ENGINEERINGUK Full timeAbout the RoleENGINEERINGUK is seeking a skilled Logistics Operations Manager to lead our team of associates within our Delivery Station. As an inspiring leader, you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible.Main...
-
Facilities Operations Manager
2 days ago
Logan City, Queensland, Australia Coates Hire Operations Pty Limited Full timeProudly Australian owned, Coates Hire Operations Pty Limited has a long history of supporting customers to deliver major projects and an exciting future focused on growth.Our end-to-end solutions span Equipment Hire, Engineering Solutions, Industrial Solutions, and Power & HVAC. We provide expert support and guidance to our clients.This vital role is...
-
Customer Service and Sales Representative
4 days ago
City of Monash, Australia Good Guys Group Full timeKey ResponsibilitiesDeliver exceptional customer service and build strong relationships with customers.Sell a range of products, including home appliances and consumer electronics, to meet sales targets.Work collaboratively with colleagues to achieve sales goals and provide excellent customer service.Maintain a high level of product knowledge and stay...
-
Customer Service and Operations Coordinator
17 hours ago
City of Merri-bek, Australia Audika Australia Pty Full timeAudika Australia Pty is committed to delivering exceptional patient care and experiences. As a Customer Service and Operations Coordinator, you will play a key role in achieving this goal.Your primary responsibility will be to provide administrative support to the clinic team, ensuring that day-to-day operations run smoothly and efficiently. This includes...
-
Operations Manager
6 days ago
City of Monash, Australia ENGINEERINGUK Full timeJob OverviewWe are seeking an experienced Operations Manager to join our team at ENGINEERINGUK's Delivery Station in Melbourne. As a key member of our operations team, you will be responsible for leading and developing a team of Amazon associates, maintaining health and safety standards, and collaborating with support teams to meet business objectives.
-
Customer Service Ambassador
17 hours ago
City of Monash, Australia VMCH Full timeAbout the JobThis Support Solutions Manager position plays a vital role in ensuring seamless client experiences. You will be responsible for managing referrals, determining eligibility, and prioritising client needs.Key Responsibilities:Manage referrals, determine eligibility, and prioritise client needs.Respond to inquiries and provide information on our...
-
Excellent Customer Service Associate
2 days ago
City of Monash, Australia JB Hi-Fi Full timeAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we'd love to hear from you!We're committed to building strong relationships with our customers, understanding their needs and delivering solutions that meet their expectations.We work collaboratively as part...
-
Sales and Customer Experience Manager
5 days ago
City of Monash, Australia Under Armour, Inc Full timeRole DescriptionThis District Manager role is responsible for driving the business through customer service, human resources, inventory control, and store environment. The ideal candidate will establish and execute a comprehensive, omni-channel strategic plan to achieve planned sales and KPIs.They will also drive the business through customer service, human...
-
Sales Operations Process Manager
6 days ago
Council of the City of Sydney, Australia Lawpath Operations Pty Ltd Full timeAbout UsLawpath Operations Pty Ltd is a pioneering online platform revolutionising the delivery of legal and accounting services. We've helped over 400,000 businesses save more than $100 million in fees.Your RoleWe're seeking a Sales Operations Process Manager to manage our sales workflow and ensure the implementation of sales strategies to drive growth. As...
-
Customer Service Manager
3 weeks ago
City of Knox, Australia Baby Bunting Full timeGrowing Australian business with genuine career opportunities - Paid parental Leave, store discounts, and more! - Customer Service Manager - 3IC Tuesday to Saturday role, with a Friday night shift. Baby Bunting is searching for talented individuals to join our store team as a 3rd In Charge. **ABOUT THE ROLE** In this role, you will work closely with our...
-
Field Service Coordinator
5 days ago
City of Monash, Australia ParagonCare Limited Full timeYour New Role at ParagonCare LimitedWe're seeking an organized and customer-focused individual to join our team as a Service Coordinator. Reporting to the Operations Manager, you will manage scheduling and task coordination, ensuring seamless service solutions across equipment lifecycles.Main Responsibilities:Respond to customer inquiries via phone or web,...