
Chief Data Protection Officer
3 days ago
We are committed to safeguarding your personal information. This document outlines our data protection policy and how we collect, use, and disclose your information.
Personal Information We CollectWe may ask for various kinds of personal information, including:
- Name, gender, date of birth, and residency information;
- Contact details such as address, telephone numbers, email, and other digital addresses;
- Financial details like tax file number, bank account, and direct debit details;
- Employment details including ABN/ACN, occupation, salary, hours of work, employee identification number, employment dates, or records of your interactions with us and our representatives;
- Superannuation details such as investment option choices, membership commencement date, insurance details, and information on your beneficiaries, employment status, Centrelink schedules, and other superannuation funds you may have;
- Details of your interactions with us, such as conversation recordings, message transcripts, and digital service usage;
- Responses to surveys, including experiences, and information about your activities, interests, and attitudes/views expressed.
In some cases, we may also collect sensitive information, including health-related data, professional or trade association memberships, racial or ethnic origin, criminal record, and biometric information.
Purposes of Collecting Personal InformationWe collect, hold, use, and disclose your personal information for the following purposes:
- To confirm your identity and eligibility for our services;
- To provide you with our services and/or information about them;
- To set up and maintain your membership and account;
- To assess benefits and claims;
- To facilitate insurance arrangements;
- To correspond with you, including responding to requests or complaints;
- To help you locate your lost super and/or consolidate your super;
- To meet regulatory requirements, including fund and breach reporting obligations;
- To prevent fraud and financial crime;
- To conduct user/usability testing, surveys, research, and analytics;
- To comply with relevant laws, regulations, and other legal obligations;
We take reasonable steps to protect your personal information from misuse, interference, and loss, and from unauthorized access, modification, and disclosure. We employ physical and logical access controls and audit access to our systems.
Your RightsYou have the right to request access to your personal information, correct any inaccuracies, and complain about any concerns you may have.
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