Desktop Support Technician

3 days ago

Canberra, ACT, Australia beBeeTechnician Full time $100,000 - $120,000
Job Description">

This role is an exciting opportunity for a skilled technician to join our team and contribute to the delivery of technical support services. The successful candidate will be responsible for providing expert-level support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution, and maintenance.

The ideal candidate will have a strong background in desktop, infrastructure, and services across multiple technology streams, including hardware, OS, software, networks, servers, print devices, and more.

Responsibilities will include responding to customer questions regarding operation and malfunctions, advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction, and managing customer expectations by keeping them updated as their case progresses, notifying of any delays.

Key Responsibilities:
  • Provide technical support activities as part of service delivery provision and/or projects deployment.
  • Support desktop, infrastructure, and services across multiple technology streams.
  • Respond to customer questions regarding operation and malfunctions.
  • Advise customers on preventative maintenance and configuration adjustments.
  • Manage customer expectations and notify of any delays.
Requirements

To succeed in this role, you will need to possess the following skills and qualifications:

Required Skills and Qualifications:
  • Experience troubleshooting and maintaining PCs in a Windows environment.
  • Experience with end-user technology support, Windows family of Operating Systems (XP, 7).
  • Strong customer-focused approach in dealing with clients.
  • Proven experience with desktop management tools.
  • Proven experience in desktop, laptop, smart device, and printer troubleshooting.
  • Proven experience in troubleshooting software conflicts and performance issues.
  • Proven experience in using desktop diagnostic tools.
  • Proven experience in using an incident management tool.
  • Experience in problem management as leveraged by a desktop team.
  • Basic knowledge of the ITIL framework.
  • Tertiary qualification or equivalent certification.
Benefits

As a valued member of our team, you can expect a range of benefits, including:

Why Fujitsu?
  • We put people first and believe in the power of diversity to drive innovation.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • We live our values of aspiration, trust, and empathy, all day, every day.
  • We are committed to creating a diverse and inclusive work environment that values equality and fairness.

At Fujitsu, we strive to build a workplace that reflects the diversity of our community, where everyone feels valued, respected, and empowered to achieve their full potential. If you share these values and are passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

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