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Support Services Officer
2 weeks ago
We are seeking a highly skilled and dedicated professional to join our team as a Support Officer. In this role, you will have the opportunity to make a meaningful difference in the lives of Australians with significant and permanent disabilities, their families, and caregivers.
This is an office-based position that offers full-time hours, Monday to Friday, 8:30 am to 5:30 pm. You will be responsible for managing and resolving participant matters by actioning planning tasks as per the Act.
You will also provide counter/reception support for the local office, including participant enquiries. Additionally, you will resolve customer enquiries, provide information, and/or refer customers to appropriate government or community services.
- Responsibilities include:
- Managing and resolving participant matters by actioning planning tasks as per the Act.
- Providing counter/reception support for the local office, including participant enquiries.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
We are a federal agency dedicated to enhancing the lives of Australians with significant and permanent disabilities, their families, and caregivers. Our mission is to provide high-quality support services that promote independence, choice, and social inclusion.
We are committed to creating a work environment that values diversity, equity, and inclusion. We believe that everyone deserves equal opportunities to grow and develop, regardless of their background, culture, or ability.
What We OfferWe offer a range of benefits that reflect our commitment to our employees' well-being and career development. These include:
- A competitive salary and comprehensive remuneration package.
- Ongoing training and professional development opportunities.
- A supportive and inclusive work environment.
- Flexible working arrangements to balance work and personal life.
To be successful in this role, you will need to possess:
- Experience in administrative or customer service roles.
- Strong communication and interpersonal skills.
- Ability to manage priorities and workflows effectively.
- Understanding of basic clerical and administrative tasks.
- Capability to engage with a range of stakeholders, both internal and external.
- Proficiency in utilising office software and systems.
If you are a motivated and dedicated individual who shares our values and vision, we encourage you to apply for this exciting opportunity.