Technical Support Specialist
2 days ago
IT Service Desk Opportunity
We are seeking a skilled Technical Support Specialist to join our team in Newcastle.
- Salary: $33.96 per hour + Super
- Contract Type: 6 Month Fixed Term Contract
About the Role
This is a first-level technical resolution role for all reported ICT-related incidents, requiring close collaboration with various internal technology teams to deliver outstanding service.
Key Accountabilities:
- Provide technical support for ICT-related incidents and act as the first point of contact for customer inquiries.
- Troubleshoot basic ICT hardware and software issues to provide timely and effective solutions.
- Collaborate closely with other internal stakeholders to ensure seamless service delivery.
- Maintain a strong focus on providing excellent customer service and clear communication of technical information to customers.
- Meet agreed timelines and service delivery expectations to ensure customer satisfaction.
About You
To succeed in this role, you will require:
- Proven experience in an operational service desk or contact centre environment.
- Strong troubleshooting skills for basic ICT hardware and software.
- Demonstrated commitment to high-quality customer service.
- Able to effectively communicate technical information to both technical and non-technical customers.
- A results-driven mindset with the ability to meet deadlines and deliver outcomes.
Benefits of Working with Ashdown People
- Rated 4.9/5 on Google Reviews with over 1100 positive reviews from candidates.
- Offer insurance options for ABN contractors.
- Consistent communication and transparency throughout the recruitment process.
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