Senior Guest Services Coordinator

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $80,000 - $130,000
Guest Relations Senior Associate Job Summary:

As a Guest Relations Senior Associate, you will play a pivotal role in ensuring seamless arrival experiences for our guests. This position requires exceptional organizational and time management skills, as well as the ability to communicate effectively at all levels.

Key Responsibilities:
  • Manage guest arrivals and lobby hosting to deliver an exceptional experience.
  • Provide support for Reception and Switchboard teams, including complaint handling and feedback management.
  • Rotate across locations as required and oversee day-to-day functions.
  • Coordinate same-day catering, audio visual, and equipment requirements requested by clients.
  • Manage bookings, cancellations, and amendments to bookings as per client requests.
  • Support Guest Relations Executives with providing feedback for performance reviews and ensuring set objectives are being met.
  • Ensure operational standards are maintained and improved, and manage workspace accordingly.
  • Assist with administrative duties or project work as required, and provide leadership support in the absence of senior staff.
Requirements:
  • Strong organisational and time management skills.
  • Excellent verbal and written communication skills.
  • Personal presentation is excellent.
  • Complaint handling skills are essential.
  • Experience in corporate or five-star hotel environments or Event Management is desirable.
  • Administrative skills, including proficiency in Microsoft Office, are highly regarded.
Why Join Our Team:

We offer a dynamic and collaborative work environment where employees can chart their own course and realize their potential. We value diversity, respect, integrity, service, and excellence, and we welcome applications from individuals who share these values.

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