Consumer Relations Professional

11 hours ago

North Lismore, New South Wales, Australia beBeeManager Full time $141,974 - $169,151

Consumer Relations Role

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We are seeking a Consumer Relations Manager to manage consumer complaints resolution processes and other consumer feedback.

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The successful candidate will have excellent communication skills and the ability to work collaboratively with various stakeholders.

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This role involves managing high-risk NNSWLHD complaint matters about clinical services provision, including serious complaints and concerns about the clinical conduct of NNSWLHD clinicians.

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In addition, the Consumer Relations Manager will assist in the management of consumer privacy concerns and ensure that all complaints are handled in accordance with established policies and procedures.

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This is an exciting opportunity for someone who wants to make a real difference in the lives of patients and their families.

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Key responsibilities include:

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  • Managing consumer complaints and resolving issues in a timely and professional manner.">
  • Collaborating with healthcare professionals and other stakeholders to develop strategies for improving patient care and reducing complaints.">
  • Providing support and guidance to consumers throughout the complaints process.">
  • Ensuring compliance with relevant laws and regulations.">
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The ideal candidate will have a strong understanding of the healthcare system and be able to communicate effectively with consumers from diverse backgrounds.

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We offer a supportive and collaborative work environment, as well as opportunities for professional development and growth.

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If you are passionate about delivering exceptional patient care and want to join a team that makes a real difference, we encourage you to apply.

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Benefits include:

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  • A competitive salary package.">
  • Fitness discounts.">
  • Growth opportunities.">
  • A collaborative and supportive team culture.">
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This role offers a unique opportunity to work in a dynamic and growing healthcare organization, where your contributions can make a real difference in the lives of patients and their families.

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