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Front Office Operations Leader
2 weeks ago
Are you a leader looking for a new challenge?
We have an exciting opportunity for a Front Office Duty Manager to join our team. As the first point of contact for guests, you will be responsible for providing exceptional service and ensuring a seamless experience from check-in to check-out.
The ideal candidate will have previous experience in front office operations and team supervision. They will be able to lead by example, think on their feet, and maintain operational flow. A strong guest service mindset, excellent communication, problem-solving, and decision-making skills are essential.
In this hands-on leadership role, you will oversee daily front office operations, manage guest check-ins and check-outs, handle guest complaints, and ensure compliance with hotel policies and procedures.
You will also be responsible for leading and supporting front desk, concierge, and guest services teams. Your ability to coach and develop team members, resolve issues quickly, and uphold high standards will be key to your success in this position.
About the RoleThis is a dynamic and fast-paced environment that requires flexibility and adaptability. You will work across a rotating roster, including weekends and public holidays. Full and unrestricted Australian working rights are required.
Key Responsibilities