Luxury Front Office Lead

2 weeks ago

Adelaide, South Australia beBeeLeadership Full time $60,000 - $85,000
Job Description

We are seeking a skilled and experienced Front Office Lead to join our dynamic team. As a key member of our front office operations, you will be responsible for ensuring that all guests have an exceptional experience from check-in to check-out.

Your role will involve overseeing the day-to-day operations of the front office, including managing guest check-ins and check-outs, handling guest complaints and feedback, and ensuring compliance with hotel policies and procedures.

You will also be responsible for leading and supporting the front desk, concierge, and guest services teams, and acting as the senior point of contact for all departments during your shift.

Key Responsibilities:

  • Oversee daily front office operations, ensuring seamless guest experiences.
  • Lead and support front desk, concierge, and guest services teams.
  • Manage guest check-ins and check-outs, resolving issues promptly.
  • Handle guest complaints and feedback, providing solutions-oriented responses.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Act as senior point of contact for all departments during shifts.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Previous experience in front office leadership or duty manager roles.
  • Strong guest service mindset, remaining calm under pressure.
  • Excellent communication, problem-solving, and decision-making skills.
  • Comfortable working across rotating rosters, including weekends and public holidays.
  • Familiarity with hotel systems (e.g., Opera, RMS, or similar).
  • First Aid and RSA certifications (or willingness to obtain).
Benefits

We offer:

  • Discounted meals and non-alcoholic beverages.
  • Supplied meals during allocated rostered shifts.
  • Complimentary dry cleaning allowance.
  • Discounted parking.
About You

We are looking for someone who is:

  • A confident and motivated hospitality professional.
  • Possessing a passion for delivering exceptional guest service.
  • Experienced in front office operations and team supervision.
  • Bringing strong leadership skills, a calm and solutions-focused mindset, and the ability to think quickly under pressure.

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