Retail Transformation Specialist

1 week ago

Melbourne, Victoria, Australia beBeeLeadership Full time $110,000 - $140,000
Customer Experience Manager

We create extraordinary experiences that tell our brand story. As a Customer Experience Manager, you'll oversee stores, leading teams and crafting exceptional customer interactions.

This role lets you drive success while coaching teams, enhancing visual merchandising, and ensuring operational excellence – all while being part of an Australian-born brand known for innovation and quality.

Key Responsibilities:
  • Coach and inspire Retail Leaders to achieve success and create world-class customer experiences.
  • Oversee sales performance, team engagement, and operational excellence across your portfolio.
  • Champion the company's vision by transforming in-store interactions into immersive brand moments.
  • Build high-performing teams by recruiting, training, and retaining top talent while fostering a culture of learning and development.
  • Drive strategic initiatives and continuously improve the in-store experience.
Requirements:
  • Proven success in leading multiple retail locations with at least 2+ years of Area/Regional Management experience.
  • A passion for creating exceptional customer experiences, storytelling, and sensory immersion are key.
  • Strong leadership and coaching skills to develop and empower high-performing teams.
  • A strategic mindset with a hands-on approach to problem-solving and executing details.
  • An eye for visual merchandising to create an inviting and commercial shopping environment.
  • A love for premium products.

You'll enjoy generous product allowances, career growth, leadership development, travel opportunities, and more.

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