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Client Relations Coordinator
2 months ago
Contract Overview:
This role offers an assignment lasting up to 12 weeks, with the possibility of extension. The position is remote, with the requirement to collect necessary equipment from designated locations.
Compensation:
The hourly rate for this position is $37, plus superannuation.
Working Hours:
The standard working hours are from 9:00 AM to 5:00 PM, totaling 38 hours per week.
Position Summary:
We are looking for a motivated and skilled Customer Experience Specialist to support our client in the insurance sector. This position entails managing both inbound and outbound customer communications, resolving inquiries, and ensuring customer satisfaction is maintained at a high level.
Key Responsibilities:
- Handle incoming calls and accurately document customer information.
- Determine the campaign related to each customer call.
- Provide responses to customer inquiries using available training and resources.
- Escalate complex inquiries to the appropriate internal teams.
- Distribute requested materials to customers as needed.
- Maintain detailed records of all customer interactions.
- Conduct outbound calls to verify and update customer contact information.
- Understand the project objectives and effectively address customer questions.
- Foster a collaborative team environment by sharing knowledge and skills.
- Follow established procedures for managing escalations and complaints.
- Identify trends and communicate feedback to management to enhance service delivery.
- Comply with privacy laws and organizational guidelines in daily operations.
- Proactively address any compliance issues within specified timeframes.
- Adhere to customer service practices and organizational policies.
- Report potential risks related to operational processes and compliance.
- Exhibit teamwork and respect towards colleagues.
Ideal Candidate Profile:
The successful candidate will excel in managing customer interactions and will work effectively within a team to deliver outstanding service. Commitment to the role throughout the assignment is essential.
Qualifications:
- Experience in a call center environment.
- Excellent communication and interpersonal abilities.
- Capability to address inquiries and complaints professionally.
- Familiarity with CRM systems and relevant software.
- Strong organizational and time management skills.
- Understanding of privacy regulations and compliance standards.
- Proficient problem-solving skills and attention to detail.
- Positive demeanor and a collaborative approach.
Reference: BBBH239830
Company: Hudson Australia
