Excellent Opportunities in Field Service

3 days ago

Wodonga, Victoria, Australia beBeeFieldServiceTechnician Full time $80,000 - $100,000
Job Description

The Field Service Technician will be responsible for delivering exceptional customer service and ensuring prompt, efficient attention to customer needs.

Key Responsibilities:

  • Engage customers in a courteous and professional manner, anticipate and ensure prompt and efficient attention to customer needs.
  • Apply specialized tools and follow documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
  • Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
  • Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
  • Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
  • Identify additional service opportunities with customers.
  • Complete training in line with skill and business requirements.
  • Maintain service vehicle and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
  • Complete workshop repairs as required.
Required Skills and Qualifications

To be successful in this role, you will need the following:

  • Apprentice Trained Engine Technician (Cert III) or equivalent
  • Intermediate level of workshop or field service experience required
  • Intermediate level knowledge of and/or experience with engine products
  • Heavy Vehicle Experience preferred

HR License preferred

Benefits

We offer:

  • Full Time / 38 hours per week
  • Overtime as required – Penalty rates paid for all work above 38 hours
  • All your Safety equipment / PPE and uniforms are provided and laundered
  • Domestic Relocation from across Australia may be offered for the right candidate
  • Local Valid Drivers License is required
Others

Critical Competencies include:

  • Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
  • Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for.

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