Service Coordinator

3 days ago

Wodonga, Victoria, Australia BET GROUP GLOBAL Full time

Imagine a role where you can make a meaningful difference in the lives of people with disabilities

As a Service Coordinator at BET Group Global, a registered NDIS provider, you'll be the critical interface between the organisation and participants, ensuring a participant-focused, holistic approach to service delivery. In this contract position, you'll join a dynamic team dedicated to fostering a culture that promotes choice, control, and the wellbeing of the people we support.

Empower Participants to Live Meaningful Lives. Utilise a person-centered approach to communicate with participants and their families, identify individual goals and support needs, and coordinate the delivery of high-quality services.

Innovate and Collaborate. Join an organisation committed to innovation aligned with the expectations of the National Disability Insurance Scheme (NDIS), working collaboratively with internal and external stakeholders to achieve optimal participant outcomes.

Develop a Rewarding Career. Contribute to a positive workplace environment and embrace opportunities for personal and professional growth as part of a committed team.

Preferred Requirements

  • Utilise a person-centred and active support approach to ensure consistently high-quality participant services throughout their journey with BET Group Global.
  • Mentor, train, and advise Area Supervisors and Senior/Support Workers to uphold ethical and professional standards in participant care.
  • Build and maintain strong relationships with participants, families, and a diverse range of internal and external stakeholders.
  • Ensure service level agreements are consistently met and exceeded, maximizing participant satisfaction.
  • Coordinate intake and exit processes, maintaining accurate, comprehensive documentation and records to support participant care.

Preferred Qualifications:
  • Relevant tertiary qualifications in health, social services, or related fields, or equivalent professional experience.
  • Demonstrated experience in a similar role, with comprehensive knowledge and understanding of the NDIS sector.
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