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Contact Centre Innovation Specialist
3 weeks ago
Empowering Contact Centre Agents through Innovative Solutions
We're shaping the future of customer experience by leveraging cutting-edge technology. Our mission is to equip contact centre agents with intuitive tools that simplify their work.
The product engineering team drives practical AI solutions for the contact centre environment, focusing on cloud-based platforms like Azure OpenAI, Google AI APIs, IBM Watson, and Amazon Lex.
Our vision involves designing user interfaces that guide and summarize agent tasks, enhancing productivity and reducing complexity.
As a Staff Software Engineer, your responsibilities will include software design, development, testing, and documentation across backend, front-end, and interaction management platforms.
You'll play a key role in maintaining Studio, a software solution featuring a drag-drop flow builder and execution engine.
