Customer Service Representative

1 week ago


Brisbane, Queensland, Australia Marriott Full time
About Brisbane Marriott Hotel

Brisbane Marriott Hotel is a leading hospitality provider seeking a highly skilled and dynamic individual to join our Front Office team.

This is an exciting opportunity for a Full-Time position working across our Front Office Department, including Front Desk, At Your Service, Concierge, and Executive Lounge.

We are part of Marriott International's Premium portfolio, which has committed to putting people first for over 90 years. Our mission is to elevate the art of hospitality by innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

Job Summary

We are seeking a Customer Service Representative who will be the face of our hotel, delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon our living legacy.

The ideal candidate will have experience with OPERA property management system or similar, relevant experience in a similar role, and working rights in Australia.

  • Assist guests arriving and departing the hotel through the check-in and departure process
  • Handle general enquiries, engage, and inspire guests through each guest experience
  • Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
  • Support your Front Office team with general operational tasks
  • Take guest reservations and perform cash handling & credit card responsibilities
  • Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
  • Assign rooms according to guest requests and preferences whenever possible
  • Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
  • Be the "face of the hotel" - engaging and inspiring guests through each guest interaction from arrival to departure
  • Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations, and dry cleaning
  • Assist the Concierge and Executive Lounge team in general operational tasks whilst supporting other front office associates
  • Ensure all guest's requirements and requests are anticipated and completed in a timely manner
  • Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner
What We Offer

We offer a competitive salary range of AU$65,000 - AU$85,000 per annum, depending on experience, plus excellent benefits including:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group)
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity, and inclusiveness


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