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Applications Specialist

2 months ago

Sydney, New South Wales, Australia Elekta AB Full time
Job Title: Applications Specialist

Elekta AB is seeking a highly skilled Applications Specialist to join our team. As a key member of our organization, you will be responsible for conducting clinical application training in Australia and New Zealand, with flexibility to travel to cover APAC as required.

Key Responsibilities:
  • Provide market-leading, tailored training to customers and colleagues.
  • Assess advanced customer training needs to shape training sessions, setting goals, length of training, delegates, coordinating schedules.
  • Maintain administration and ensure appropriate documentation for education credits following written procedures.
  • Provide professional assistance and support to Marketing/Sales, R&D, and international colleagues.
  • Ensure customer requests are handled in a timely and professional manner in accordance with contractual obligations.
  • Provide Clinical Workflow planning and reviews.
  • Support the installed base both on-site and remotely.
  • Provide pre and post-sales support as well as product demonstrations, workflow analysis, and best practice recommendations to the client base.
  • Drive Customer Lifecycle Growth & Satisfaction by conducting customer reviews and identifying potential product solutions sales leads.
  • Manage customer evaluation and assessments to monitor trends in student performance and satisfaction.
  • Collaborate with Marketing/Sales activities at exhibitions, conferences, and seminars, when required.
  • Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction.
  • Contribute to Service delivery to ensure that customer expectations are exceeded.
  • Collaborate with internal stakeholders to deliver a first-class customer experience addressing and promptly solving any customer complaints / queries.
  • Provide excellent Clinical support via phone/email or onsite visit, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score.
  • Drive continuous process improvement projects.
  • Proactively identifies and implements new ways to improve efficiencies and quality amongst the team.
  • Drives initiatives which enhance customer satisfaction / experience.
Requirements:
  • Tertiary Qualifications in Radiation Oncology or Medical Oncology.
  • Minimum 3 years Elekta experience.
  • Ability to manage own workload, be highly motivated, dynamic, have good leadership skills & be a good problem solver.
  • Familiarity/proficiency with Outlook, Word, Excel, Power Point, Video conferencing, and Salesforce.
  • Familiarity/proficiency with Data analytics using Tableau, SQL queries, Crystal report writing are desirable.
  • Familiarity/proficiency with the use of Voice recognition software is desirable.
  • Familiarity with curriculum development process and adult educational methodologies.
  • Working knowledge/understanding of all Elekta's Comprehensive Oncology Solutions products and proficiency in assigned product specialties.
  • Strong verbal and written communication skills.
  • Strong presentation skills (ability to communicate effectively to a group).
  • Ability to effectively interact with customers (via phone and face-to-face).
  • Demonstrated experience communicating with individuals at all levels of the organization.

Must be able to travel up to 50% of the time.