Application Specialist

3 weeks ago

Sydney, New South Wales, Australia InterSystems Full time
Job Summary

The successful candidate will contribute to the timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation, and change request testing.

As an Application Specialist, you will spend up to 50% of your time working directly from customer sites and other InterSystems offices, acting as an expert product resource for customers and communicating and prioritizing customer requirements to other areas of the business.

Key Responsibilities
  • Liaise with customers to understand work processes and requirements that need to be addressed by the TrakCare application.
  • Implement the TrakCare application in a manner that suits the business requirements of the customer and follows the methodologies and processes of InterSystems.
  • Conduct individual and group training, product demonstrations, and workshops as required.
  • Implement and control change management requests from clients.
  • Deliver successful application implementation phases.
  • Be a Subject Matter Expert (SME) for TrakCare implementations.
  • Work with customers to identify potential changes within the parameters of the product.
Requirements
  • Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems.
  • Clinical (Nursing, eMeds) or Patient Administration Systems (PAS) preferred.
  • Understanding of the importance of Health Informatics standards, reporting requirements, and legislative controls.
  • General aptitude for solving problems and using technology to improve processes.
  • Understanding and experience in implementation of product solutions.
  • Solid grasp of computer systems, software development, and deployment methodology, and computer networking.
  • Ability to handle multiple tasks simultaneously and within tight time constraints.
  • Proven ability to think laterally and come up with innovative solutions for software product implementations.
  • Ability to make independent recommendations for successful software product implementations.
  • Proven ability to work through problems with different customer groups achieving positive outcomes.
  • Ability to spend up to 50% of time traveling and working from customer sites and other InterSystems offices.
Education and Training

Health Information or Clinical University Degree.

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