Leading Student Experience and Support Specialist

4 days ago

Perth, Western Australia beBeeCustomerService Full time $75,000 - $80,000
Job Title: Customer Service Manager

This is a leadership position that involves overseeing the student support team to ensure efficient administrative and student services operations.

The ideal candidate will have strong leadership and communication skills, with a focus on delivering exceptional customer experiences.

  • Manage the student support team to ensure efficient administrative and student services operations.
  • Develop and maintain new student support protocols while maintaining good customer relations.
  • Process and report on cancellation requests in collaboration with the Sales Manager.
  • Coach and motivate team members to provide high-level customer service.
  • Assist the Sales Manager with recruitment processes.
  • Maintain student records and enrolments, including Confirmation of Enrolments and Final Certificates.

Key qualifications for this role include:

  • A diploma or higher qualification;
  • Or 3 years of relevant experience.

The successful candidate will work closely with the Sales Manager and Director to ensure quality service standards are met.

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