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Service Designer

2 months ago


Canberra, ACT, Australia Talent International Full time
{"title": "Service Designer", "content": "Job Summary

Talent International is seeking a skilled Service Designer to support the development of a large digital project. The successful candidate will work as part of a digital and data analytics team responsible for creating consumer-facing resources for a key website.

Key Responsibilities
  • Conduct research to identify insights and create current state service designs
  • Facilitate design-thinking sessions to develop and test service models
  • Ensure end-to-end service experience is user-centric
  • Advocate for the voice of participants and stakeholders
Requirements
  • Experience managing or supporting large, complex digital projects within Federal Government
  • Experience working with a range of project delivery methodologies, i.e. Agile, Iterative and Waterfall
  • Understanding of Human-Centred Design thinking
  • Proficiency in tools such as SharePoint, MS Suite and Qualtrics, or similar (desirable)
  • Experience undertaking business analysis activities for Microsoft technology implementations (desirable)
Security Clearance

It is a requirement of this position that the successful candidate must be an Australian Citizen and eligible to obtain a Baseline security clearance.

", "lang_code": "en"}