Expert Vehicle Service Professional

1 day ago

Adelaide, South Australia beBeeAutomotive Full time $40,000 - $60,000

Vehicle Service Specialist Job Summary

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This role involves providing exceptional customer service and technical expertise to clients in a fast-paced automotive environment.

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Main Responsibilities:

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  • Greet customers warmly and assess their vehicle concerns with empathy and understanding.
  • Actively listen to customer complaints or service requests, ensuring accurate interpretation of technical issues.
  • Build trust by explaining recommended services and repairs clearly and concisely.
  • Schedule service appointments and manage daily workflow efficiently.
  • Create detailed repair orders with accurate descriptions and cost estimates.
  • Coordinate with technicians to ensure timely and accurate service delivery.
  • Maintain records of services performed, parts used, and billing details accurately.
  • Provide regular updates to customers during the service process, addressing any additional issues discovered.
  • Handle complaints or concerns professionally and empathetically, following up post-service to ensure satisfaction and encourage repeat business.
  • Process payments and assist with billing procedures as needed.
  • Utilize service management software to track appointments and inventory effectively.
  • Stay informed about new automotive technologies and service protocols to provide expert guidance.
  • Collaborate with parts departments to ensure timely availability of components.
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Key Requirements:

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  • Customer Service Skills: Friendly, patient, and solution-oriented communication.
  • Automotive Knowledge: Understanding of vehicle systems, maintenance schedules, and repair needs.
  • Organizational Skills: Ability to juggle multiple appointments, follow-ups, and documentation efficiently.
  • Technical Literacy: Comfortable using service software and digital tools.
  • Problem Solving: Quick thinking to resolve issues and manage customer expectations effectively.
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Benefits:

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  • Opportunity to work in a dynamic and fast-paced automotive environment.
  • Chance to develop strong technical skills and expertise in vehicle service and repair.
  • Prospect for career growth and advancement in a growing industry.
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Why Join Our Team:

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We are seeking a highly skilled and customer-focused professional to join our team. If you are passionate about delivering exceptional service and have a keen interest in the automotive industry, we would love to hear from you.

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