Achieve Exceptional Student Outcomes
2 days ago
Student Success Professional
">We are seeking a highly motivated and empathetic individual to join our dynamic team as a Student Success Professional.
">This role plays a key part in driving student retention and success by providing personalized support at every step of the student lifecycle.
">About This Opportunity
">This is a full-time opportunity based in Melbourne with flexibility to work from home and visit the office as needed.
">Key Responsibilities
">The successful candidate will be responsible for:
">- ">
- Providing personalized support to students through various communication channels, including phone, email, and online platforms.">
- Coaching students through their transition into online study, guiding course enrollments, and helping at-risk students with tailored strategies.">
- Building strong relationships with students, colleagues, and stakeholders to achieve exceptional student outcomes.">
- Tackling high-volume inquiries with precision and a warm touch, while maintaining attention to detail.">
Required Skills
">To succeed in this role, you will need:
">- ">
- A deep well of empathy and resilience, especially during peak periods or challenging calls.">
- Strong written and verbal communication skills, combined with a knack for empathy.">
- A talent for coaching others to success, and a willingness to learn and adapt to new systems and technologies.">
- Experience with technology, particularly CRM systems.">
What We Offer
">This role offers a dynamic and supportive work environment, opportunities for professional development, and a competitive remuneration package.
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