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Customer Support Site Supervisor

2 months ago

KalgoorlieBoulder, Australia Komatsu Australia Pty Ltd Full time

**About the Role**

Komatsu Australia Pty Ltd is seeking a highly skilled and experienced Customer Support Site Supervisor to lead our Parts Department in Kalgoorlie. As a key member of our team, you will be responsible for overseeing the efficient operation of our parts sales, orders, and enquiries.

**Key Responsibilities**

  • Lead a team of Customer Support Representatives to ensure high customer satisfaction through effective management of parts sales, orders, and enquiries.
  • Manage the CSRs' rosters, provide staff training, and feedback, and identify areas for improvement.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with internal stakeholders to ensure seamless communication and coordination.
  • Monitor and analyze sales data to inform business decisions.

**Requirements**

  • Proven experience in team supervision and leadership.
  • Trade qualifications are highly regarded but not mandatory.
  • Excellent verbal and written communication skills.
  • Able to build and maintain professional relationships with internal and external stakeholders.
  • Inventory and warehouse experience desirable.
  • Forklift licence desirable.

**What We Offer**

  • A competitive remuneration package.
  • A zero-harm culture in the workplace.
  • Opportunities for professional growth and development.
  • A diverse and inclusive work environment.