Customer Service Technical Officer

17 hours ago

Broadmeadows, Victoria, Australia Hume City Council Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Technical Officer to join our team at Hume City Council. As a key member of our Traffic Engineering team, you will be responsible for delivering exceptional customer service, managing complaints and enquiries, and providing administrative and technical support to our services.

Key Responsibilities
  • Deliver customer service efficiently and effectively manage complaints, enquiries, and requests on all services and operations provided by the Traffic Engineering team.
  • Provide accurate, timely, and courteous information and assistance to customers.
  • Deliver a proactive approach to resolving customer interactions through effective questioning, negotiation, and conflict management.
  • Provide administrative and technical support to all services provided by the Traffic Engineering team, including traffic, parking, and Councillor Enquiry investigations.
  • Perform any other duties as directed, within the skills and capabilities expected of a position at this level.
Requirements
  • A relevant recognised qualification in Administration, Customer Service, or related field is desirable.
  • Current Victorian driver's license.
  • Well-developed interpersonal, both oral and written, influencing and negotiation skills with a commitment to delivering excellent and empathetic customer service.
  • Ability to understand and interpret Geographic Information System (GIS), traffic engineering drawings, and other relevant technical information.
Why Hume City Council?

We are a leader in local government, committed to creating an inclusive and collaborative work environment that is guided by our values:

  • We're better, every day: We give things a go and value progress over perfection.
  • We're in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.
  • We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
  • All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment. A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.

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