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Senior Support Specialist

2 weeks ago

Beaudesert, Queensland, Australia beBeeHousing Full time $93,900 - $129,860
Job Overview

The Senior Housing Officer will play a pivotal role in supporting the government's efforts to provide assistance to individuals and families experiencing homelessness.

Key Responsibilities
  • Respond to customers in need, understanding their specific housing requirements and approving applications for social housing transfers.
  • Develop strong relationships with stakeholders to enhance customer outcomes and processes, manage complaints and facilitate resolutions.
  • Supervise team activities, monitor performance, workload management, and reporting.
  • Work in the field, engaging with customers who are rough sleeping and leading the establishment of a workplace safety culture.
Requirements
  • A valid driver's license is mandatory for this role.
  • Travel, including overnight stays, is required.

This position involves working in a challenging environment, necessitating varying degrees of vigilance and risk management.