Airport Mobility Assistance Specialist

1 week ago


Sydney, New South Wales, Australia Menzies Aviation Full time
About Us

Menzies Aviation is a leading provider of time-critical logistics services, delivering exceptional customer experiences at over 290 locations across the globe.

We take pride in our people-centric approach, driven by a passion for delivering impeccable service and exceeding expectations.

Job Description

This exciting opportunity is for a Passenger Reduced Mobility Agent to join our team at the International Terminal.

  • You will assist and transport passengers requiring wheelchair assistance and/or Meet & Assists to/from assigned gates.
  • Assist passengers with reduced mobility and unaccompanied minors in transporting and claiming personal belongings and baggage.
  • Work closely with the PRM Shift Coordinators & Passenger Service Supervisors to ensure a smooth process for all passengers requiring special assistance.
  • Transport passengers to further connecting flights/terminals when appropriate.
  • Proactively report and complete an Incident/Accident Report for any issue you may encounter.

Key Responsibilities:

Accountabilities

As a key member of our team, your primary responsibilities include providing exceptional customer service, ensuring seamless passenger experience, and collaborating with colleagues to maintain operational efficiency.

Requirements

  • Familiarity with computer systems and typing skills.
  • Excellent communication and interpersonal skills.
  • Able to multitask and prioritize tasks effectively.
  • Positive attitude and commitment to delivering exceptional service.
What We Offer

Menzies Aviation offers a competitive salary, estimated at around £25,000-£30,000 per annum, depending on location and experience.

We are committed to fostering a diverse and inclusive work environment where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may use various tools to assess your skills and experience in relation to the role.



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