Product Manager
4 weeks ago
IDP Education Ltd is a global leader in international education services, delivering exceptional experiences to students, test takers, and partners worldwide. With a strong presence in over 50 countries, we operate through trusted human relationships, digital technology, and customer research.
Our diverse team of over 7,000 people from various nationalities, ages, and cultural backgrounds is committed to providing customer-first solutions. Leveraging global technology, we offer unparalleled services that help local dreams become realities globally.
Learn more about our company culture and values at www.careers.idp.com.
Role PurposeWe are seeking a skilled Product Manager to lead the product management and delivery of Operations Management within the IELTS operations team. This role will be responsible for developing and implementing a strategic roadmap for the products, working closely with cross-functional teams to achieve targeted business and test taker outcomes.
The successful candidate will have a strong track record in managing commercialised products and services, with experience in product lifecycle management, business planning, and benefits realisation. They will be able to synthesise market, test taker, and data insights to inform product decisions and actions.
Key Responsibilities- Develop and implement a consolidated product roadmap for Operations Management, aligning with global strategic objectives and working closely with product owners.
- Manage current products to create exceptional test centre and test taker experiences, focusing on the product lifecycle, new product development, and process improvements to drive efficiencies and deliver on business objectives.
- Leverage market, competitor, test taker, test centre, partner, and digital insights to inform forward-looking roadmaps and product plans.
- Develop case for change, investment business cases, and canvases, including forecasting and mapping to key metrics and ROI tracking.
- Communicate product strategy and roadmap with key stakeholders for input and alignment.
- Develop core value proposition for Operations Management products, integrating and connecting test centre experience with test taker and partner experiences.
- Report key metrics impacting business performance, including tracking of benefits realisation from new products and improvements.
- Leverage data from across the platform and work with the data team to identify opportunities such as 'next best action' or gaps that could be addressed to improve commercial outcomes.
- Track record in managing commercialised products and services at various stages in their product lifecycle.
- Knowledge and execution of product management practice, including business planning, roadmap development, forecast, and benefits realisation.
- Proven ability to lead product lifecycle from concept to MVP and go-to-market, including mature product iterative improvement and where applicable migration and exit.
- Demonstrated ability to take responsibility for the overall condition and stewardship of the product.
- Strong business and data analysis skills with ability to synthesise market, test taker, and data insights to inform product decisions, actions, and outcomes.
- Ongoing thirst for a better understanding of the test taker - ambition to play a key role in promoting superior test taker experiences and test taker centric business solutions.
- Have business acumen with the ability to create solutions that meet test taker needs.
- Build rapport and communicate solutions to senior stakeholders, including being able to tell the story.
- Comfortable working in ambiguous situations, working creatively on formative concepts or complex problems to solve.
- Capable of operating with both a macro and micro lens, providing focus to detailed steps/tasks as well as maintaining a big picture view.
- Passion for driving process improvements that directly impact operational efficiencies and NPS.
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