Digital Operations Director for Retail Banking Services
2 weeks ago
As the Digital Operations Director for Retail Banking Services, you will play a crucial role in driving the strategy and delivery behind CBA's market leading Comm Bank app and Net Bank.
Key Responsibilities:- Develop and implement operational strategies to ensure an exceptional customer experience
- Lead a team of experienced professionals in developing and implementing operational policies, standards, and procedures
- Oversee the development of operational strategies, design, and implement process improvements
- Ensure the effectiveness of digital business operations, including incident management and response
- Proven experience as Head of Operations, Operations Director, or similar leadership role, particularly in Financial Services
- Experience with enterprise services and operational efficiency
- A track record of building and leading high-performing operational teams
- Strong leadership and team management abilities
- Excellent organisational and communication skills
Estimated Salary: AU$180,000 - AU$220,000 per annum, depending on experience and qualifications. The salary range is based on industry standards and market conditions.
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