Digital Operations Director for Retail Banking Services

2 weeks ago


Council Of The City Of Sydney, Australia Commonwealth Bank Of Australia Full time
Job Description

As the Digital Operations Director for Retail Banking Services, you will play a crucial role in driving the strategy and delivery behind CBA's market leading Comm Bank app and Net Bank.

Key Responsibilities:
  • Develop and implement operational strategies to ensure an exceptional customer experience
  • Lead a team of experienced professionals in developing and implementing operational policies, standards, and procedures
  • Oversee the development of operational strategies, design, and implement process improvements
  • Ensure the effectiveness of digital business operations, including incident management and response
Requirements:
  • Proven experience as Head of Operations, Operations Director, or similar leadership role, particularly in Financial Services
  • Experience with enterprise services and operational efficiency
  • A track record of building and leading high-performing operational teams
  • Strong leadership and team management abilities
  • Excellent organisational and communication skills

Estimated Salary: AU$180,000 - AU$220,000 per annum, depending on experience and qualifications. The salary range is based on industry standards and market conditions.



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