Replacement Vehicle Specialist

1 week ago

Melbourne, Victoria, Australia beBeereplacement Full time $50,000 - $80,000
Role Overview

This role involves providing empathetic support to customers who have experienced vehicle damage, ensuring they feel understood and reassured during challenging times.

As the main point of contact, you will manage your own claims portfolio, guiding customers through the process of obtaining a replacement vehicle. This includes educating and informing them throughout the process.

Key Responsibilities
  • Provide customer-first support to ensure customers feel valued and well cared for.
  • Manage multiple priorities and deliver great service within timeframes.
  • Advocate for customers using proactive communication and sound decision-making skills.
Requirements
  • Customer-focused mindset with empathy and professionalism in sensitive conversations.
  • Experience in insurance, preferably with portfolio management experience.
  • Resilience and emotional intelligence to handle emotional situations.
  • Strong decision-making skills with a proven history of complaint resolution.
What We Offer

We provide a range of benefits, including employee discounts, study support, parental leave, and wellness initiatives.

Why Work with Us

Our organization values caring for others, being courageous, and doing the right thing. We strive to deliver exceptional experiences by being customer-obsessed, innovative, and performance-driven.

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