Experience Leader

4 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000

Job Title: Experience Leader

About the Role

  • Lead a team that manages customer contact and service requests, ensuring exceptional service delivery.
  • Implement quality management processes to identify areas for improvement.

About You:

  • Proven leadership skills with ability to manage people performance, quality, and team engagement.
  • Stakeholder engagement and communication skills.

Our company values diversity and is committed to providing a safe and positive environment.

Key Responsibilities:

  • Manage day-to-day interactions with clients.
  • Act as first point of contact for customer escalations.

Requirements:

  • Proven track record in managing teams and delivering results.
  • Strong stakeholder engagement and communication skills.

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