Service Delivery Professional

1 week ago

Canberra, ACT, Australia beBeeService Full time $100,000 - $120,000

Job Summary:

We are seeking a skilled professional to serve as a Service Owner, responsible for delivering high-quality services across multiple products and channels.

This role will involve managing communications for service launches and maintenance, ensuring compliance with change control and risk requirements.

The Service Owner will create a service lifecycle roadmap aligned with customer and business objectives, ensuring effective integration into the Configuration Management Database (CMDB) and documentation.

  • Address customer complaints and concerns promptly to maintain strong relationships.
  • Identify and manage service delivery and security risks, ensuring effective mitigation.
  • Lead a Continuous Improvement program, measuring and reporting on service outcomes.
  • Audit services to meet company standards and productivity goals.
  • Ensure successful execution of service changes and new service introductions.
  • Communicate key updates to clients on service delivery, performance, risks, and issues.
  • Coordinate post-reviews for Change, Incident, and Problem management for your services.
  • Contribute to the development of KPIs and Service Level Metrics for service health.
  • Generate and review reports to identify opportunities for service improvement.
  • Represent service delivery in internal and external governance forums.
  • Advocate for the customer in internal service review meetings.

This role requires close collaboration with strategic and delivery management groups to advise on service strategy and service design.

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