Customer Experience Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $78,000 - $97,000

Job Title: Customer Experience Manager

About the Role

We are seeking an experienced professional to lead our team and inspire customers. As a key member of our management team, you will be responsible for driving sales growth, managing store operations, and developing a high-performing team.

  • Lead by example, inspiring and delighting customers while supporting the team achieve their targets and KPIs.
  • Contribute to workforce planning and rostering, analysing reports to identify opportunities that increase the customer experience.
Requirements

To succeed in this role, you will need:

  • Wildly passionate about creating exceptional customer experiences.
  • Leadership qualities and demonstrated success in achieving KPIs and targets.
  • Ability to create and instill an engaged and motivated culture within your team.
  • Strengths in nurturing, coaching, training, and developing a team.
  • Awesome attitude, always part of the solution.
  • Team player, believing we're better together.
Benefits

As our Assistant Store Manager, you'll enjoy a range of benefits, including:

  • A chance to win an annual trip abroad.
  • Team member discounts on full price styles and sale items, plus free shipping.
  • Product goodies bag to help with product knowledge.
  • Access to tailored learning and development programs through Adairs Academy.
  • Achievable and lucrative incentive and bonus programs.
  • Discounted health insurance and pet insurance through Medibank.
  • Discounted superannuation membership fees through REST.
  • Access to a wellness program with free events for work-life balance.
  • Confidential and free access to the Employee Assistance Program.
  • Recognition for individual and team performances at our annual awards night.

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