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Hearing Care Professional
2 weeks ago
Job Overview
Main Responsibilities- Deliver exceptional customer experience for our clients.
- Schedule and confirm appointments for our clients.
- Provide administrative support to clinicians (audiologists/audiometrists).
- Efficiently manage the day-to-day operations of our clinics, including opening and closing procedures.
- Manage the clinic phone line and shared email inbox.
- Billing clients correctly and taking a range of payments.
- Learn and competently use a range of software and applications.
- Prior experience in face-to-face customer service and/or administration role.
- A passion for delivering an amazing client experience.
- Great communication and active listening skills.
- Resilience, self-motivation, and lots of energy.
- Excellent organisational and time management skills.
- Ability to work autonomously and effectively within a team.
- Focus on results and the best possible outcomes for both our clinic and our clients.
- An interest in learning about features and basic repair/maintenance of hearing aids.
- Competitive remuneration package including base salary plus monthly performance bonuses.
- Salary packaging options.
- Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub.
- Generous employee discounts on Sonova products for yourself and your family.
- Online Wellbeing Centre & Employee Assistance Program (EAP).
- Access to the LinkedIn Learning Platform.
- Opportunity to grow and develop in your role and beyond.
- A values-driven and people-centered culture.
- Being part of a dynamic and supportive team.
We are committed to providing equal opportunities for all applicants.
