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Career Defining Operational Control Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeController Full time $50,000 - $80,000
Job Description

CDC NSW is the largest private bus operator in NSW, and we are seeking an OCC Controller to join our team. The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a logical thought process.

The OCC Controller will be responsible for monitoring bus service performance in real-time, minimizing delays, and handling emergencies. They will also be required to communicate with internal and external stakeholders, including depot management, mechanics, and Transport for NSW.

This is a unique opportunity to learn from and be part of a highly qualified and experienced team. The successful candidate will have a strong ability to think critically and solve complex problems.

Key Responsibilities:
  • Monitor bus service performance in real-time and minimize delays
  • Communicate with internal and external stakeholders, including depot management, mechanics, and Transport for NSW
  • Handle emergencies and restore service after disruptions
  • Use online support systems to resolve incidents and requests
Requirements

We are looking for someone who has:

- Excellent communication skills and the ability to work well under pressure

- A logical thought process and strong problem-solving skills

- The ability to think critically and make sound decisions

- Experience working in a fast-paced operational environment

- Familiarity with CRM and telephony systems

What You Will Gain

As an OCC Controller, you will have the opportunity to work with a highly qualified and experienced team. You will gain valuable experience in a fast-paced operational environment and develop your skills in communication, problem-solving, and critical thinking.

Working Conditions

This is a full-time role, and the successful candidate will be required to work on a 7-day rotating roster. The roster will include night and weekend shifts, as well as public holidays. We are looking for someone who is flexible and willing to adapt to changing priorities.

How to Apply

If you are a motivated and enthusiastic individual who is looking for a new challenge, please submit your application. We look forward to hearing from you.