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Specialist Role in Fraud Investigation
2 weeks ago
We are seeking a skilled Fraud Investigations Specialist to conduct thorough investigations into various types of fraud cases, identify and mitigate live risks associated with fraudulent activities, and ensure the security of customers' accounts and their funds.
Main Responsibilities:- Manage incoming fraud reports submitted via the Fraud Reporting Exchange (FRX) from external financial institutions, ensuring timely assessment and appropriate case handling.
- Conduct utility and proactive investigative work by leveraging internal systems and tools to detect patterns of unusual or suspicious activity on customer accounts.
- Conduct comprehensive investigations into various fraud cases.
- Take immediate action to mitigate risks on accounts linked to fraudulent activity.
- Ensure that relevant ePayment code obligations are understood and met in day-to-day investigations.
- Communicate directly with internal staff and customers where necessary.
- Experience within a fraud function and investigations.
- Excellent communication, interpersonal, organisational and analytics skills.
- Ability to work to tight deadlines & prioritise workload.
- An enquiring mind with a good eye for detail.
- Familiarity with retail banking systems, ability to extract and analyse data and reporting.
