Fraud Investigations Officer

3 weeks ago

Sydney, New South Wales, Australia HSBC Full time

Some career choices have more impact than others.

At HSBC, we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth, and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture, and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days, and wellness programmes including discounted gym memberships.

International Wealth & Premier Banking (IWPB) serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance, and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

The Fraud Investigations Management (FIM) team sits within the Fraud function of IWPB. The team conducts end-to-end investigations into fraud or scams impacting HSBC customers and works closely with stakeholders in IWPB and Financial Crime Compliance in 2LoD.

In this role, you will be responsible for conducting thorough investigations into various types of fraud cases. You will also play a vital role in identifying and mitigating live risks associated with fraudulent activities, ensuring the security of HSBC customers' accounts and their funds.

Your main responsibilities will include:

  1. Manage incoming fraud reports submitted via the Fraud Reporting Exchange (FRX) from external financial institutions, ensuring timely assessment and appropriate case handling. Prepare and issue outbound fraud reports to assist with the recovery of funds on behalf of impacted HSBC customers, adhering to internal procedures and regulatory timeframes.
  2. Conduct utility and proactive investigative work by leveraging internal systems and tools to detect patterns of unusual or suspicious activity on customer accounts. This includes analysing transactional behavior, identifying potential fraud or scam indicators, and escalating findings for further review or mitigation in line with established fraud risk protocols.
  3. Conduct comprehensive investigations into various fraud cases.
  4. Take immediate action to mitigate risks on accounts linked to fraudulent activity.
  5. Ensure that relevant ePayment code obligations are understood and met in day-to-day investigations.
  6. Communicate directly with internal staff and customers where necessary.
  7. Identify learning opportunities, control weaknesses, and drive process improvements based on the analysis of fraudulent activities during investigations.
#J-18808-Ljbffr

  • Fraud Investigations Officer

    3 weeks ago

    Sydney, New South Wales, Australia HSBC Full time

    Join to apply for the Fraud Investigations Officer role at HSBCJoin to apply for the Fraud Investigations Officer role at HSBCJob DescriptionSome career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for...

  • Fraud Investigations Officer

    2 weeks ago

    Sydney, New South Wales, Australia Hsbc Full time

    -Job description**We have a number of new fixed term and permanent Fraud Investigator Officer roles.**Some career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through...

  • Fraud Investigations Officer

    2 weeks ago

    Sydney, New South Wales, Australia HSBC Full time $80,000 - $120,000 per year

    Job DescriptionSome career choices have more impact than others.At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress...

  • Fraud & Investigations Advisor

    1 week ago

    Sydney, New South Wales, Australia Icare External Full time

    **Sydney CBD**- 12 months - Fixed Term Contract as a Fraud & Investigations Advisor with icare- Hybrid working environment, office in Sydney CBD- Offering starting salary of $129,464**About the Role**This role is responsible for second line oversight of the fraud control framework across icare for internal and external fraud, with a focus on the prevention,...

  • Fraud & Investigations Advisor

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government Full time $129,464 per year

    Sydney CBD12 months - Fixed Term Contract as a Fraud & Investigations Advisor with icareHybrid working environment, office in Sydney CBDOffering starting salary of $129,464About the RoleThis role is responsible for second line oversight of the fraud control framework across icare for internal and external fraud, with a focus on the prevention, detection, and...

  • Fraud & Investigations Advisor

    2 weeks ago

    Sydney, New South Wales, Australia icare NSW Full time $129,464 per year

    Sydney CBD12 months - Fixed Term Contract as a Fraud & Investigations Advisor with icareHybrid working environment, office in Sydney CBDOffering starting salary of $129,464About the RoleThis role is responsible for second line oversight of the fraud control framework across icare for internal and external fraud, with a focus on the prevention, detection, and...

  • Fraud And Investigations Lead

    1 week ago

    Sydney, New South Wales, Australia Nsw Icare Full time

    **Sydney**- Permanent contract with a 35-hour working week- Learning and Development opportunities- Hybrid working environment, offering $165,000 base plus super**About the Role**This role is responsible for second line oversight of the fraud control framework across icare for internal and external fraud, with a focus on the prevention, detection, and...

  • Expert Fraud Investigator

    6 days ago

    Sydney, New South Wales, Australia beBeeFraud Full time $90,000 - $130,000

    Fraud Investigation SpecialistWe are seeking an experienced professional to join our team in a key role.Key Responsibilities:Identify and flag suspicious transactions leading to financial lossInvestigate complex transactions and interpret transaction dataCollaborate with internal stakeholders to educate and mitigate fraud risksDeliver exceptional support to...

  • Senior Fraud Investigator

    2 weeks ago

    Sydney, New South Wales, Australia beBeeFraud Full time $120,000 - $180,000

    Senior Fraud InvestigatorConduct in-depth investigations into suspected fraud, theft, and asset misappropriation to uncover valuable insights for our clients.Drive complex investigations into suspected fraud or corruption to identify root causes and recommend corrective actions.Leverage 6+ years of relevant experience to lead large-scale e-discovery reviews...

  • Fraud Investigation Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeFraud Full time $120,000 - $180,000

    Job Title: Fraud Investigation Specialist Fraud prevention is a critical function in any organization. As a Fraud Investigation Specialist, you will utilize your analytical skills to identify and prevent internal fraud and malpractice.This role focuses on leveraging data analysis skills to extract and analyze data from multiple sources, supporting the...