Fraud Investigations Officer

24 hours ago

Sydney, New South Wales, Australia HSBC Full time

Some career choices have more impact than others.

At HSBC, we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth, and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture, and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days, and wellness programmes including discounted gym memberships.

International Wealth & Premier Banking (IWPB) serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance, and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

The Fraud Investigations Management (FIM) team sits within the Fraud function of IWPB. The team conducts end-to-end investigations into fraud or scams impacting HSBC customers and works closely with stakeholders in IWPB and Financial Crime Compliance in 2LoD.

In this role, you will be responsible for conducting thorough investigations into various types of fraud cases. You will also play a vital role in identifying and mitigating live risks associated with fraudulent activities, ensuring the security of HSBC customers' accounts and their funds.

Your main responsibilities will include:

  1. Manage incoming fraud reports submitted via the Fraud Reporting Exchange (FRX) from external financial institutions, ensuring timely assessment and appropriate case handling. Prepare and issue outbound fraud reports to assist with the recovery of funds on behalf of impacted HSBC customers, adhering to internal procedures and regulatory timeframes.
  2. Conduct utility and proactive investigative work by leveraging internal systems and tools to detect patterns of unusual or suspicious activity on customer accounts. This includes analysing transactional behavior, identifying potential fraud or scam indicators, and escalating findings for further review or mitigation in line with established fraud risk protocols.
  3. Conduct comprehensive investigations into various fraud cases.
  4. Take immediate action to mitigate risks on accounts linked to fraudulent activity.
  5. Ensure that relevant ePayment code obligations are understood and met in day-to-day investigations.
  6. Communicate directly with internal staff and customers where necessary.
  7. Identify learning opportunities, control weaknesses, and drive process improvements based on the analysis of fraudulent activities during investigations.
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