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Operations Supervisor

2 months ago

Botany Bay, Australia UPS Full time

Unlock Your Potential at UPS

At UPS, we're committed to providing a workplace free of discrimination, harassment, and retaliation. We're looking for talented individuals to join our team and help us lead the way in innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.

About the Role:

The Outside Service Providers Support Group (OSPSG) Supervisor plays a critical role in ensuring the success of our operations. This position is responsible for training Outside Service Providers, addressing service escalations, and resolving concerns within the country. You'll coordinate operational business requirements, including service failure recovery management and production goals, while supervising the daily activities of the operations team.

Key Responsibilities:

  1. Train and develop Outside Service Providers to ensure they have the skills and knowledge needed to deliver exceptional service.
  2. Address service escalations and resolve concerns in a timely and professional manner.
  3. Coordinate operational business requirements, including service failure recovery management and production goals.
  4. Supervise the daily activities of the operations team, ensuring they meet service commitments, train and communicate effectively, and drive process improvement.

What We Offer:

As a UPS employee, you'll have access to a range of benefits, including competitive pay, comprehensive health insurance, and opportunities for professional growth and development. We're committed to creating a workplace that's inclusive, diverse, and respectful, where everyone can thrive.