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Financial Services Expert

2 weeks ago


Cook Shire, Australia Australia and New Zealand Banking Group Limited Full time
About the Role

The Australia and New Zealand Banking Group Limited is seeking a skilled Banking Consultant to join our Retail Banking team. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and meeting their end-to-end banking needs.

Key Responsibilities:

  • Provide customers with seamless banking experiences through transaction activities, needs-based conversations, and educating them on digital solutions.
  • Contribute to a collaborative team environment and act as a role model and peer coach to deliver the best possible customer experience.
  • Help drive customer engagement and advocacy, creating real customer value and ensuring compliance with ANZ policies and procedures.
What We're Looking For

To succeed in this role, you'll need:

  • Exceptional customer focus and retail experience.
  • A strong understanding of technology and digital channels, with the ability to adapt quickly to change and ambiguity.
  • Excellent communication and interpersonal skills, with a willingness to work collaboratively within a team environment.