CRM Solutions Architect

1 month ago

Melbourne, Victoria, Australia DWS Group Full time
About DWS Group:

DWS Group, a professional Technology Consultancy and part of HCLTech, offers a range of services including IT consulting, managed application services, project management, customer driven innovation, digital transformation, data and business analytics, strategic advisory and productivity, and robotic process automation.

We are seeking a skilled Technical CRM Professional to join our team. The ideal candidate will have experience with CRM for Business Customers, relationship models, and Salesforce financial service cloud and sales cloud. Strong knowledge of CRM application development, processes, and best practices is also required.

The role involves evaluating functional and technical requirements, designing CRM solutions, and acting as a technical guide. The successful candidate will be able to communicate with product managers, cross-functional teams, and principal architects to ensure a cohesive technical strategy is designed and executed upon. Responsibilities:
Evaluate functional and technical requirements on high impact and large complex projects that can span multiple software technologies.Design CRM solutions, including data models, configuration, customisations, integrations, and workflows.Acting as a technical guide, being able to speak conceptually, document architecturally and be comfortable doing hands on coding as well.Design scalable solutions using a mixture of configuration and code to support business functions and product goals, knowing how to work in and around the limits of the platform.Communicate with product managers, cross functional teams, information security, data privacy & compliance and principal architects to ensure a cohesive technical strategy is designed and executed upon.Design and implement integrations between Salesforce and external systems, utilising Salesforce APIs, middleware tools, and custom development. Identify integration patterns, recommend integration technologies, and ensure data integrity and security.Create and maintain technical documentation, including solution design documents, technical specifications, data models, and architectural diagrams. Ensure that all technical documentation is accurate, up-to-date, and easily understandable by technical and non-technical stakeholders.Additional Skills:
Strong communication, collaboration, and business stakeholder management skills.Experience partnering with multiple delivery partners and vendors on achieving business objectives.A team player with a high level of accountability and a proactive attitude towards getting things done.Strong leadership skills, with a demonstrated ability to lead through influence in cross-functional environments.Agile experience a plus but not required.Why DWS:
Ongoing professional and career development.An active social club that host regular, subsidised events.Corporate discounts on a range of services and products, including health insurance, gym memberships, Apple products and much much more.Requirements:
Australian Citizenship, Permanent Residency (PR), or other permanent work rights.Experience with CRM for Business Customers – relationship models.Crm experience and expertise in Salesforce financial service cloud and sales cloud.Strong knowledge of CRM application development, processes, and best practices.Experience with Salesforce integration patterns - Platform events, Streaming API, Change data capture.Experience with Salesforce APIs, Salesforce connectors, middleware solutions like Kafka.

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