EUC Support Specialist

3 days ago

Brisbane, Queensland, Australia People's Choice Full time
About the Role

We are seeking a highly skilled EUC Support Technician to join our Technology & Transformation Support team. As a key member of our team, you will be responsible for managing and resolving technology service requests and incidents, ensuring our business users receive timely and effective support.

Key Responsibilities
  • Handle Technology Requests: Receive and diagnose business technology requests and issues, initiating appropriate troubleshooting and resolution processes.
  • Provide Support: Offer assistance for problems related to desktop computers, laptops, peripherals, and mobile devices.
  • Install and Configure: Set up and configure desktop hardware, software, and peripherals following standard procedures.
  • Remote and On-Site Assistance: Deliver both remote and in-person support to address and resolve technology issues and needs.
  • Escalate Issues: Escalate complex technical problems to higher-level support teams or specialists when necessary.
  • Collaborate for Solutions: Work with internal departments and vendors to troubleshoot issues and expedite resolution.
  • Maintain Records: Keep detailed records of user requests, issues, and resolutions.
  • Document Procedures: Create and document standard procedures for remote issue resolution.
  • Prepare User Manuals: Develop manuals and guides to assist end-users with technology.
  • Suggest Improvements: Recommend enhancements to technology support processes to prevent and reduce recurring issues.
  • Ensure Compliance: Follow company policies and procedures, stay updated on relevant guidelines, and report any health and safety risks.
  • Risk Management: Identify, analyze, and recommend actions to manage risks effectively, contributing to a safe and compliant work environment.
  • Duty of Care: Take reasonable care for personal and others' health and safety, report hazards or incidents promptly, and contribute to maintaining a safe workplace.
About Us

People First Bank is a leading financial institution with a strong commitment to creating a better future for our members and the communities we serve. We have a diverse range of products and services, and our team is dedicated to providing exceptional customer service.

What We Offer
  • Paid parental leave and special leave provisions.
  • Employee banking benefits and discounted insurances.
  • Work from anywhere philosophy with the flexibility to work from home or in the office.
  • Career development opportunities, and ongoing training, coaching and support.
  • A dedicated Employee Assistance Program for you and your family to access in times of need.
  • Paid volunteering days and access to a diverse range of community and charitable initiatives.

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