Field Training Manager

1 week ago

Sydney, New South Wales, Australia Mad Mex Full time
About the Role

The Field Training Manager is a critical position at Mad Mex, responsible for ensuring our restaurant teams are well-trained to deliver exceptional customer experiences. This role requires a strong leader who can develop and maintain a nationwide team of trained professionals, while also driving operational excellence across all locations.

Key Responsibilities
  • Develop and implement comprehensive training programs for new and existing restaurant teams
  • Collaborate with the Operations team to identify areas for improvement and develop corrective plans
  • Oversee the training and development of Mad Team Leads and Business Managers
  • Ensure all restaurants meet Mad Mex standards for quality, service, and cleanliness
  • Conduct regular site visits to monitor progress and provide coaching and feedback
Requirements
  • Recent frontline experience in QSR, Fast Casual, or Restaurants
  • 8+ years' total experience in QSR, Fast Casual, or Restaurants
  • Proven track record of strong people management and leadership skills
  • Demonstrated ability to operate at an operational hands-on level and translate this into improving restaurant performance
  • Capacity to work independently with minimal direction and collaboratively in a team environment
  • Demonstrated high-level skills in dealing confidently and courteously with key stakeholders
What We Offer
  • Competitive salary and bonus program
  • Company laptop and mobile phone reimbursement
  • Complimentary meals when working in the office
  • Ongoing training and development opportunities
  • Opportunity to work from home
  • Quarterly National Business Meetings for team connection and knowledge sharing
  • Employee Assistance Program – confidential counselling

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