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Field Training Manager
2 months ago
The Field Training Manager is a critical position at Mad Mex, responsible for ensuring our restaurant teams are well-trained to deliver excellence. This role requires a strong leader who can develop and maintain a nationwide team of skilled Mad Team Leads and Business Managers.
Key Responsibilities- Develop and implement training programs to enhance restaurant performance and customer experience.
- Collaborate with the Operations team to identify areas for improvement and develop corrective plans.
- Oversee the training and development of new Franchisees and Business Managers.
- Conduct regular visits to Mad Mex restaurants to provide support and training.
- Develop and maintain certified training restaurants in each state.
- Recent frontline experience in QSR, Fast Casual, or Restaurants.
- 8+ years' total experience in QSR, Fast Casual, or Restaurants.
- Proven track record of strong people management and leadership skills.
- Demonstrated ability to operate at an operational hands-on level and translate this into improving restaurant performance.
- Capacity to work independently with minimal direction and collaboratively in a team environment.
- Demonstrated high-level skills in dealing confidently and courteously with key stakeholders.
- A current driver's license and car.
- Competitive salary and bonus program.
- Company laptop, mobile phone reimbursement, and complimentary meals when working in the office.
- Opportunity to work from home.
- Attend our annual off-site conference and quarterly national business meetings.
- Complimentary access to our Employee Assistance Program.
- Ongoing training and development to help you achieve your goals.
