Customer Service Representative

1 week ago


Epping, Australia Criterion Industries Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Officer to join our team at Criterion Industries. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, managing customer service responsibilities, and working closely with our sales and operational teams to deliver targets.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
  • Enter customer and business development team orders into our CRM system.
  • Field inbound and outbound calls, process orders, and engage in email communication with clients.
  • Address issues of varying complexity, working with other departments as needed to resolve issues.
Requirements

To be successful in this role, you will need:

  • Strong communication skills: Utilising clear and effective communication with customers - actively listening to understand their needs.
  • Problem-solving and critical thinking: Ability to find solutions to customer problems promptly and efficiently.
  • Adaptability and product knowledge: Ability to adapt to change and know about the product or service provided to assist customers better.
  • Providing value: Using your product knowledge, seeing opportunities to provide extra value to our customers in the form of product suggestions to complement their current order.
  • Numeracy: Ability to work with numbers, including the use of mathematical formulas, such as basic addition, subtraction, multiplication, division, ratios, and percentages.
What We Offer

We offer a competitive salary, superannuation, and a range of benefits, including:

  • Attractive salary: Circa $60,000 - $70,000 (commensurate with experience).
  • Remote work options: From time to time, to accommodate personal matters.
  • Culture Committee: Regular celebrations, access to EAP, clear career development pathways, rewarded team targets, industry-recognised training through Criterion Academy, mentorship, and table tennis competitions.
Why Criterion?

We believe in supporting our people to become the best they can be and have a great time doing it. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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