Customer Service Representative

2 weeks ago


Epping, Australia Criterion Industries Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Officer to join our team at Criterion Industries. As a key member of our customer service team, you will be responsible for managing customer service responsibilities effectively and triaging requests.

Key Responsibilities
  • Enter customer and business development team orders into our CRM system
  • Field inbound and outbound calls directly from clients and process orders
  • Engage in email communication with clients to address their queries and concerns
  • Work with other departments to resolve issues and provide excellent customer service
Requirements

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to have a strong understanding of our products and services, as well as the ability to adapt to changing circumstances.

We are looking for someone who is highly motivated, enthusiastic, and has a strong work ethic. If you are a team player who is passionate about delivering excellent customer service, we would love to hear from you.

What We Offer

We offer a competitive salary, plus superannuation, and a range of benefits including remote work options, access to our EAP, and opportunities for career development and growth. We are committed to creating a positive and supportive work environment that encourages our employees to thrive and reach their full potential.

At Criterion Industries, we believe in the importance of teamwork, innovation, and continuous improvement. We are a dynamic and forward-thinking company that is passionate about delivering exceptional results and making a positive impact on our customers and the community.



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