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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As the first point of contact for our customers, you will be responsible for providing exceptional service and support to ensure a positive experience for our members and guests.
Working a flexible roster across 7 days, you will meet and greet customers, respond to internal and external enquiries via email, phone calls and face-to-face, and perform general administration tasks. You will ensure all enquiries, bookings and issues are managed accurately and support other departments when required.
This is an excellent opportunity to build strong customer relationships and contribute to the success of our team.
About YouWe are looking for someone who is self-motivated, passionate about customer satisfaction, and thrives in a fast-paced environment. You will have superior customer service and admin skills, with the ability to build rapport with people.
You will also have a current CPR certificate and previous experience in an administration/customer service role (desirable).
Our TeamOur Recreation Team is a close-knit community of energetic people-people, with a passion for staying active and helping others. We are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities.
We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.
What We OfferWe offer a range of benefits, including flexible hours and free facility membership. We also provide opportunities for professional development and support you to build valuable people, leadership and life skills.
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