Operations Excellence Lead

1 week ago

Melbourne, Victoria, Australia beBeeFacilities Full time $120,000 - $140,000

About the Role

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We are seeking a skilled Facilities Operations Manager to join our team. In this role, you will be responsible for the management and maintenance of our facility's infrastructure, ensuring life safety, regulatory compliance, operational efficiency, and innovation.

Your Key Responsibilities

  • Lead initiatives that support our strategy to operate as a responsible and sustainable business.
  • Deliver day-to-day best-in-class facilities services in line with the needs of our team to deliver excellence in customer experience.
  • Lead a team, providing education and training as required to support day-to-day quality deliverables on time and budget.
  • Develop a detailed asset life cycle plan for the facility, communicating facilities' priorities and capital requirements to ensure the Asset Team are clear on deliverables and priorities.
  • Ensure all asset team members and service providers deliver operating practices that adhere to all relevant statutory requirements, codes, standards, and authority requirements.
  • Provide immediate response to all emergency, evacuation, or other incidents within the facility, ensuring that all facts are accurate and escalated in a timely manner, following the agreed incident management processes.
  • Provide direction for all asset maintenance, repair, and capital works, ensuring accuracy and input from other Asset Stakeholders to ensure the best practicable, cost-effective solution.
  • Identify and escalate opportunities to further improve the asset's environmental performance that ensure the asset's environmental targets are met or over-achieved, without detrimental effect to customer experience.

What We Offer

  • A competitive remuneration package, including benefits such as 18 weeks parental leave (no qualifying period), volunteer days to work with our charity partners, health and wellbeing discounts.
  • Diverse career paths - Opportunities to cross skill and develop working with over 70 different professions within the team.
  • A diverse and inclusive workforce that reflects the customers we serve, in the communities in which we operate.

Requirements

  • Relevant experience in retail, hospitality, property, facilities management, or other customer service environment.
  • Diploma or tertiary qualifications in Engineering, Trade, Building Services, or Facilities Management.
  • Commercial expertise to manage financials and provide recommendations on operating and capital costs.
  • Coeffing and leadership capability in order to attract, retain, and develop the best talent.

Benefits

  • This is a full-time permanent opportunity at one of Australia's leading shopping centres.
  • You'll have the chance to be part of a company that is transforming the digital and physical retail space.

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