Operational Excellence Lead

1 week ago

Melbourne, Victoria, Australia beBeeHospitality Full time $90,000 - $120,000
General Manager Role Overview

The Chen Melbourne Art Series is situated just 45 minutes northeast of Melbourne's CBD, within walking distance from the Box Hill train station. This unique property boasts abstract artwork by Zhong Chen, offering guests a range of suites along with spectacular views from the rooftop pool and entertainment deck. During downtime, you can hop on a train or tram to explore Melbourne's vibrant city, known for its bustling entertainment, world-famous coffee culture, and dynamic art scene.

About the Job

This role demands a keen focus on overseeing and managing all daily operations at the property, ensuring seamless and profitable functioning. You will be actively engaged in departmental operations and stakeholder management, guiding your team to achieve excellence in their roles.

Key Responsibilities
  • Manage revenue growth, recruiting, customer service, and financial targets across various departments
  • Lead and develop your team to drive hotel profitability and success
  • Drive changes and improvements in performance, implementing strategies aligned with business objectives
  • Maintain strong relationships with key stakeholders, including property owners, guests, and regional shared services
  • Ensure excellent product and service standards while maximizing revenue and balancing expenses
  • Recruit and develop an engaged team that drives positive customer sentiment
Requirements and Qualifications

To excel in this position, you should have:

  • Prior experience as a Hotel or General Manager, with a deep understanding of various departments and stakeholder management
  • The ability to create environments where team members feel encouraged and motivated to perform at their best
  • Confidence in building strong relationships, addressing challenging situations, and implementing solutions to enhance service quality
  • Skillful strategy and thoughtfulness in driving financial growth
  • A comprehension of key metrics impacting hospitality businesses, using this knowledge to drive top-line revenue and motivate your team
Benefits
  • ALL Heartist Membership: Enjoy discounts on worldwide accommodation and food & beverage
  • Family & Friends Discounts: Available on a range of services and events
  • Accor Live Limitless (ALL) Loyalty Program: Earn status & reward points on worldwide stays
  • Learn Your Way: Access industry-leading training platforms, Accor Academy, and Typsy
  • Build Your Network: Connect with over 300,000 Accor professionals globally, sharing a passion for hospitality
  • Worldwide Opportunities: Join a leading hotel operator with limitless opportunities for career growth
Why Choose Us?

We welcome you as you are, providing opportunities to grow and learn. At our company, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. We're an inclusive company, building diverse teams across the globe.

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