Service Delivery Manager

20 hours ago

North Sydney Council, Australia NetApp Full time

Job Title: Service Delivery Manager

Job Summary:

We are seeking a highly skilled Service Delivery Manager to join our team at NetApp. As a Service Delivery Manager, you will be responsible for managing the day-to-day delivery of services to our Managed Service customers. You will lead a team of professionals and work closely with the NetApp Managed Services Team, NetApp account team, and end customer to ensure that agreed service levels are met, service delivery improvements are continuous, and overall relationships are maintained.

Key Responsibilities:

  • Responsible for achieving assigned metrics per customer requirements (SLO's, SLA's, KPI's etc.)
  • Responsible for the development of standards, policies, and procedures within the environment.
  • Promotes the development of strong, cooperative relationships between services professionals and all NetApp organizations
  • Impart industry and technical knowledge by continuously working to develop and advance the skill sets needed within the Operations team.
  • Oversee engagements at client sites and work with Project Management when needed to develop implementation plans.
  • Ensures adequate level of resources in place to meet project needs and profitability targets. Oversee chargeability of all delivery resources within a defined geography or service area.
  • Ability to successfully handle multiple, complex projects / engagements simultaneously. Proven experience at developing and maintain relationships with other NetApp organizations, customers, clients, and executives.

Daily Activities and Responsibilities:

  • Ensuring contractual SLAs/SLOs are being met and maintained.
  • Building and maintaining relationships with the customer at various levels – operational, management, senior management, etc.
  • Adherence to Service Management Framework.
  • Driving Service Improvements as per Service Improvement Plan.
  • Liaising/Communicating with the customer and wider account team during high severity incidents.
  • Providing Post Incident Report at conclusion of high severity incidents.
  • Ongoing liaison with NSO, Tech Support, PM, account team and customer to ensure consistent messaging with open lines of communication at all times.
  • Attendance at customer meetings (with technical accompaniment if required).
  • Monthly Service Operations reporting to the customer.
  • Chairing of monthly Service review meetings with customer and NetApp account team.
  • Work closely with the account team to identify opportunities and drive growth.
  • Attendance/Chair (if necessary) of regular customer meetings.
  • Produce ad-hoc reporting if/when required.
  • Providing Service Delivery guidance to the NetApp Storage team.
  • High level trouble shooting and problem resolution.
  • Working autonomously when required, or as part of the team when applicable.
  • Responding to Customer's service related queries.
  • Completion of applicable NetApp training/certification.
  • Completion of Customer's compliancy training/on-boarding requirements
  • Being a trusted advisor to the customer, the greater account team and the NetApp Storage Operations team.

Requirements:

  • Ability to lead, motivate and direct a workgroup.
  • Customer focused and proven Service Delivery Management experience.
  • Ability to influence others to achieve results.
  • Possesses operational command of the business.
  • Possesses strong product/technology/industry knowledge.
  • Ability to operate and lead under pressure
  • Eager to take on new challenges adopting a growth mindset.
  • Presentation skills.
  • An understanding of Storage Technologies and the NetApp Portfolio

Job Segment: Service Manager, Manager, Project Manager, Customer Service, Management, Technology

  • Customer Delivery Manager

    3 months ago

    Sydney, Australia Delivery Centric Technologies Full time

    **Role: Azure Data Architect** Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles **About Delivery...

  • Service Delivery Manager

    22 hours ago

    North Sydney Council, Australia Pepper Financial Services Group Full time

    The RoleThe Service Delivery Manager partners with technology functions and line-of-business leaders to deliver service management support using ITIL methodology and agile technology environment. This role is accountable for providing incident, problem, change, service request, and knowledge management, as well as Disaster Recovery for Pepper Australia and...

  • Delivery Associate

    2 days ago

    Sydney, New South Wales, Australia Delivery Associates Full time

    {"title": "Job Description", "content": "OverviewAt Delivery Associates, we partner with governments, foundations, and public sector partners to drive transformative change. As a key member of our team, you will work closely with senior leaders to develop and implement delivery plans that achieve sustainable, lasting outcomes.Key ResponsibilitiesAdvise...

  • Delivery Strategist

    7 days ago

    Sydney, New South Wales, Australia Delivery Associates Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Delivery Strategist. As a key member of our global team, you will play a critical role in supporting our clients in developing and implementing effective delivery plans.Key ResponsibilitiesDevelop and implement delivery plans with clear strategies, targets, and...

  • Delivery Associate

    6 days ago

    Sydney, New South Wales, Australia Delivery Associates Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Delivery Associate. As a key member of our global team, you will play a critical role in supporting our clients in achieving their goals and delivering high-impact results.Key ResponsibilitiesAdvise government agencies, non-profits, and other social impact...

  • Delivery Leader

    1 week ago

    Sydney, New South Wales, Australia Delivery Associates Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Delivery Leader. As a key member of our team, you will play a critical role in supporting our clients in achieving their goals and objectives.Key ResponsibilitiesDevelop Delivery Plans: Work with clients to develop comprehensive delivery plans that outline clear...

  • IT Service Delivery Manager

    3 months ago

    North Sydney, Australia Pacific National Full time

    **Dynamic operational rail environment with a variety of systems and technology**: - ** Located in our head office in North Sydney**: - ** Flexible working environment** **About us** Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel,...

  • Delivery Expert

    6 days ago

    Sydney, New South Wales, Australia ANC Delivery Professionals Full time

    About the RoleWe are seeking a reliable and skilled Delivery Professional to join our team at ANC Delivery Professionals. As a key member of our delivery team, you will be responsible for ensuring the safe and efficient delivery of customer purchases to their doorstep.Key ResponsibilitiesSafely Load and Secure Freight: Load and secure freight onsite,...

  • Service Delivery Manager

    14 hours ago

    North Sydney, Australia NetApp Full time

    Title: Service Delivery Manager Location: North Sydney, NSW, AU, 2060 Requisition ID: 127456 Job SummaryAs a Service Delivery Manager, you are responsible for managing the day-to-day delivery to NetApp’s Managed Service customers. Have a demonstrated ability to lead based on experience, industry / organizational knowledge, passion, and competence. Work...

  • Traffic Manager

    1 week ago

    Blacktown City Council, Australia West Region Delivery Team Full time

    About the RoleWe are seeking an experienced Traffic Manager to join our West Region Delivery Team, responsible for delivering design, construction, maintenance, and facility management services for Sydney Water's critical infrastructure.Key ResponsibilitiesLead the traffic control teams to support construction delivery teams, ensuring compliance with...

  • Delivery Professional

    6 days ago

    Sydney, New South Wales, Australia ANC Delivery Professionals Full time

    About the RoleWe are seeking a reliable and customer-focused Delivery Professional to join our team at ANC Delivery Professionals. As a key member of our delivery team, you will be responsible for delivering exceptional customer experiences in the last mile.Key Responsibilities:Safely load and secure freight onsite, adhering to ANC and client...

  • Delivery Expert

    6 days ago

    Sydney, New South Wales, Australia ANC Delivery Professionals Full time

    About the RoleWe are seeking a reliable and customer-focused Delivery Professional to join our team at ANC Delivery Professionals. As a key member of our delivery team, you will be responsible for ensuring timely and efficient delivery of customer purchases to the doorstep.Key ResponsibilitiesLoading and Securing Freight: Safely load freight onsite following...

  • Service Delivery Manager

    1 week ago

    North Sydney Council, Australia Pepper Financial Services Group Full time

    About the RoleThe Service Delivery Manager is a key position within Pepper Financial Services Group, responsible for delivering exceptional service management support using the ITIL methodology framework. This role partners with technology functions and line-of-business leaders to ensure seamless service delivery, minimize disruptions, and maximize business...

  • Service Delivery Manager

    1 week ago

    North Sydney Council, Australia Pepper Financial Services Group Full time

    About the RoleThe Service Delivery Manager is a key position within Pepper Financial Services Group, responsible for delivering exceptional service management support using the ITIL methodology framework. This role partners with technology functions and line-of-business leaders to ensure seamless service delivery, minimizing disruptions and maximizing...

  • Service Delivery Coordinator

    4 days ago

    North Sydney Council, Australia Chandler Macleod Full time

    Job DescriptionChandler Macleod is seeking a highly skilled Service Delivery Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating services in real-time and ensuring that trains run to schedule.Key Responsibilities:Service Coordination: Coordinate services in real-time to ensure that trains run to...

  • Delivery Specialist

    6 days ago

    Sydney, New South Wales, Australia ANC Delivery Professionals Full time

    Job DescriptionJob Title: Delivery ProfessionalJob Type: Full-timeCompany: ANC Delivery ProfessionalsAbout the Role:We are seeking a reliable and customer-focused Delivery Professional to join our team. As a Delivery Professional, you will be responsible for delivering customer purchases to their doorstep, providing a quality customer experience, and...

  • Delivery Professional

    6 days ago

    Sydney, New South Wales, Australia ANC Delivery Professionals Full time

    About the RoleWe are seeking a reliable and customer-focused Delivery Professional to join our team at ANC Delivery Professionals. As a key member of our delivery team, you will be responsible for delivering exceptional customer experiences to our clients across Metro Sydney.Key ResponsibilitiesLoading and Securing FreightLoading freight onsite following ANC...

  • Service Delivery Coordinator

    4 days ago

    North Sydney Council, Australia Pacific National Full time

    About the RolePacific National is seeking a highly skilled and experienced Service Delivery Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services, managing schedules, and monitoring services to meet safety and operational requirements.Key ResponsibilitiesManage and...

  • Service Delivery Manager

    3 days ago

    North Sydney Council, Australia Pepper Financial Services Group Full time

    About the RoleThe Service Delivery Manager is a key position within Pepper Financial Services Group, responsible for delivering exceptional service management support using the ITIL methodology framework in an agile technology environment.This role is accountable for providing incident, problem, change, service request, and knowledge management, as well as...

  • Delivery Expert

    5 days ago

    Sydney, New South Wales, Australia ANC Delivery Professionals Full time

    About the RoleWe are seeking a reliable and customer-focused Delivery Professional to join our team at ANC Delivery Professionals. As a key member of our delivery team, you will be responsible for delivering exceptional customer experiences to our clients in the Eastern Suburbs, Inner & North Sydney.Key ResponsibilitiesLoading and Securing Freight: Safely...