Service Delivery Manager
1 week ago
About the Role
The Service Delivery Manager is a key position within Pepper Financial Services Group, responsible for delivering exceptional service management support using the ITIL methodology framework. This role partners with technology functions and line-of-business leaders to ensure seamless service delivery, minimize disruptions, and maximize business outcomes.
Key Responsibilities
- Develop and implement service management strategies to align with business objectives.
- Lead incident management efforts to restore normal service operation, minimize adverse effects, and ensure business continuity.
- Oversee change management processes to ensure standardized methods and procedures are used for efficient handling of all changes.
- Drive problem management initiatives to resolve root causes of incidents, minimize adverse impact, and prevent recurrence.
- Manage request fulfillment to deliver Service Requests, which may involve minor changes or requests for information.
- Implement ITIL Knowledge Management to gather, analyze, store, and share knowledge and information within the organization.
About You
We're seeking a highly skilled and experienced Service Delivery Manager who can:
Demonstrate ability to gather knowledge and report on insights from incidents and the review process to prevent and minimize risk.Engage positively with stakeholders, challenge norms, and drive process improvements.Collaborate with internal and external audit teams, understanding controls in place.Identify opportunities to enhance current processes and systems.Our Benefits
Pepper Financial Services Group offers a values-based and diverse environment, a leadership team that supports and inspires, and a culture that rewards strong performance and potential. Our benefits include:
A hybrid working model that supports work-life balance.A Spice Rewards Program that recognizes individual efforts.Access to a free gym membership with our partners.A referral bonus program that rewards successful referrals.Parental leave entitlements that provide options and flexibility.Purchased leave, novated leasing, staff loan rates, and more.Our Core Values
We're guided by three core values:
Can Do - We think outside the box, leverage teamwork, and deliver.Balanced - We set customers up for success, producing win-win outcomes that are both human and profitable.Real - We respect people and keep it honest.-
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