Welcome Customer Service Representatives

4 days ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $58,000 - $83,000
Guest Service Agent Role

This role is responsible for providing exceptional customer service to guests, ensuring a smooth and enjoyable stay.

The Guest Service Agent will be the first point of contact for guests, handling check-ins, check-outs, and responding to queries. They will also provide guidance on local attractions and dining options, making recommendations based on guest preferences.

To excel in this role, you will need to possess excellent communication skills, both written and verbal. Previous experience in a hotel or customer service environment is highly desirable, as is the ability to work effectively in a team.

  • Welcome and check-in guests
  • Communicate professionally
  • Make bookings
  • Assist guests during their stay
Required Skills and Qualifications

To succeed as a Guest Service Agent, you will need:

  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and a positive attitude
  • The ability to provide a high level of customer satisfaction
  • Professional presentation
  • Availability to work a variety of shifts, including weekends and public holidays

We are looking for someone who is passionate about delivering exceptional service and creating memorable experiences for our guests. If you have a warm and welcoming personality, with a strong focus on customer satisfaction, we would love to hear from you.



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